We found a few of the items in the right sizes and then found some other items to take the place of the ones we couldn't find. Then we went to the register. I told the lady (we'll call her Flo) that I needed to exchange this group of items for the other group. I even had the receipt. Flo then asked me if I had the Macy's card it was purchased with. I told her no, that my mom in Ohio had purchased them as a gift.
Flo then proceeded to tell me that she could return the items on to my mom's card and then I would have to pay for the new items. Whhhaaaattttt? Walk me through this again Flo. You mean to tell me that I can not exchange a gift even with the receipt. Flo said no, that I would need the Macy's card. I explained once again that the card is in Ohio and that these items were a gift and I just wanted to exchange the stuff. Apparently this transaction was WAY too much for Flo to comprehend because she thought I wanted to return items to my mom's card and then use my mom's card to buy new items. She kept pointing to the receipt with her obnoxiously bright orange fake fingernails as though that was going to help us understand.
After going through the logistics several times, my hormones kicked in and I started to get loud...real loud (I love that I can blame bad behavior on "pregnancy hormones"). Steve was trying to calmly explain this transaction one more time while I am standing behind him yelling, "SO YOU MEAN TO TELL ME THAT ANYONE WHO RECEIVES A GIFT PURCHASED BY A MACY'S CARD IS S.O.L. IF THEY DON'T LIKE WHAT WAS GIVEN TO THEM OR IT DOESN'T FIT??????? WHEN YOU GIVE A GIFT, IF THE RECIPIENT DOESN'T LIKE IT, YOU DON'T GET THE MONEY BACK!"
Then the threats came out, "I'M GOING TO CALL MY MOM RIGHT NOW AND TELL HER TO THROW AWAY HER DAMN MACY'S CARD BECAUSE YOU GUYS SUCK!" Not my finest moment.
Finally Flo picked up the phone and called for backup. She let us know the manager was on the way. Steve was still trying to explain this to Flo while I was now pacing in the aisle saying, "STEVE THIS IS OBVIOUSLY TOO COMPLEX OF A TRANSACTION FOR HER TO UNDERSTAND, ALTHOUGH I'M SURE 1000 EXCHANGES ARE DONE A DAY, LET'S JUST WAIT FOR THE MANAGER WHO MIGHT POSSIBLY BE ABLE TO FACILITATE THIS SIMPLE REQUEST!"